Autodesk Assistant is an AI-self-guided service for help with finding solutions for product questions, direct you to a chat with a product support agent, request an immediate call back, or create a support case for an issue.

Where to Find Autodesk Assistant

  • From your Autodesk Account (by going to the “?” icon in the lower right of the screen)

How to Use Autodesk Assistant

  • Type in a question
  • Use one of the provided links about the topic inquiry
  • Follow the prompts
  • If the question still isn’t answered, Connect with an Agent

Connect with an Agent

The option to connect with an agent is available if the question isn’t answered. Depending on the plan of the user, there will be different ways to connect with an agent. All options won’t be available for everyone, again, depending on the Autodesk plan and subscription. Below are some options that may be available:

  • Live Chat (click and begin chatting with a Live Agent)
  • Call Back from Agent (schedule a time using the availability provided)
  • Create a Case (Submit an Autodesk Support Case to be contacted within 1 business day)

To look at the different support options from the subscription plans, head here. Autodesk is continually updating the support process to help get you the support you need. If there is a need for more support or guidance by having a direct email and contact number to connect with a live person first thing, at Seiler Design Solutions all of our clients get fast, live support by our dedicated Tech team. It doesn’t take After purchasing your software through us or switching to Seiler as your Reseller, support is included regardless of your Autodesk subscription plan. Reach out to us to have a conversation about what that can look like for you! There’s also phone numbers at the bottom of the linked page if you’d rather talk to someone directly.

(Note: changing your Reseller is quick and simple, find out about how to do that here)

 

For more details on How to access the Autodesk Assistant check out the video below:

https://youtu.be/6Hy8kuLeCpE

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